Category Archives: Questions

Direct & indirect hot water cylinders: what’s the difference?

Direct cylinders, indirect cylinders, unvented cylinders…the list goes on. There are many different of types of hot water cylinder available, but what is the difference between direct and indirect hot water cylinders, and what do these terms actually mean? The … Continue reading

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Electric shower stops working: why does it stop & how can it be fixed?

Does your electric shower suddenly stop working? Does it suddenly cut out and leave you with no way to rinse yourself off? This situation is perhaps more irritating than a shower which doesn’t work at all. In this article, we’ll … Continue reading

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British taps: here’s why the hot & cold are separate

Ah, British taps. For most Brits, separate hot and cold taps (or faucets, if you’re visiting from the good old US of A) are a part of every day life. However, for many visitors to the UK, including those from … Continue reading

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Fortic & Primatic cylinders: what’s the difference?

The hot water cylinder is one of the most important components in your home. Hot water cylinders come in different types as well as in different sizes. But what’s the difference between a fortic tank and a primatic tank? The … Continue reading

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Overflow pipe/warning pipe – difference

Overflow pipes and warning pipes are key components of any cistern, such as those found in your loft. In the event of ball valve failure, they can prevent serious structural damage to a property, while alerting the occupant to a … Continue reading

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Cold water tank overflowing – why?

Cold water tank overflowing? If there’s water dripping – or pouring from a pipe which points out of the house at loft level or from the eaves of the roof, then one of your cold water tanks is overflowing. This … Continue reading

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Why is there hot water coming from the cold taps?

Hot water coming from the cold taps – it may seem bizarre, but it can and does happen. On some occasions it is due to a hopeless plumber – this author once encountered a toilet which had been plumbed into … Continue reading

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Part 1 and Part 2 ball valves: what’s the difference?

What is the difference between a Part 1 and a Part 2 ball valve? These brass fittings are some of the most common types of ball valves found in British homes. They are typically found in loft cisterns, such as the cold water storage … Continue reading

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Hot water in the cold water tank – why?

While the cold water cistern is designed to accommodate modest levels of hot water entering via the expansion pipe, things can go wrong, and in some cases, there may be hot water in the cold water tank. In such circumstances, the … Continue reading

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